FAQs

If you’d like the package to be delivered direct to a lucky someone, just add their address in the shipping details and tick the box ‘Is your order a gift?’ at checkout and we won’t include an invoice.

While we don’t offer a gift-wrapping service, we’ll happily include a short message from you! The email entered at the checkout will receive order confirmation, invoice and all tracking updates from Royal Mail/DPD.

You can pay online with your credit or debit card, via Paypal, or checkout quickly with Google Pay or Apple Pay

We pack all goods carefully in boxes and bags, nestled safely in fully recyclable packaging. This does two important things:

1. Ensures items arrive unscathed
2. Minimises our impact on the environment. #noexcuseforsingleuse
We use trusted couriers to make sure your beans and leaves arrive in tip top condition. Your parcel will be sent via Royal Mail 48hr Tracked service for orders below 2kg and DPD for larger items.

The early bird catches the bean! If you order on a weekday before 9am, we will do our best to dispatch on the on the same day, otherwise, it will be dispatched the next working day.

Delivery usually takes 2 – 3 working days and your dispatch email will include a tracking link. Please use this link to track your order!
We use Royal Mail 48hr Tracked service for orders below 2kg and DPD for larger items and monitor them carefully. Sometimes delays may occur that are outside our control, such as weather or traffic conditions. We always aim to keep you informed and minimise inconvenience, however, we can’t be held responsible for such delays or consequential losses.

If you have placed an order on a bank holiday or our peak times, please allow an extra day for dispatch and/or delivery.

The simple answer is YES – our Edge Store is open 7 days a week, so we actively encourage Click and Collect orders as it cuts on emissions and it’s convenient for locals too.

Simply select ‘Collect from our Edge Store’ at checkout and you’ll receive an email within 1-2 working days to say your order is ready for collection. Please ensure you have received this email before coming into us to avoid disappointment.

Just head to Edgcumbes [Ford Lane, Arundel BN18 0DF], pop into our EDGE Store and let the team know you have an order to collect plus your name and they’ll grab it for you.

If your order doesn’t arrive within seven working days, please contact us via phone or email and we’ll try and find out where it is.

Drop us an email to hello@edgcumbes.co.uk as soon as possible. If your order has not yet been dispatched, we’ll cancel it immediately. If it has already been dispatched, you’ll have to return it to us. Please scroll down to the Returns question below for instructions.

It’s rare, but if it does happen, please email us to let us know within 24 hours including your order number and some photos of how your order has arrived.

We’ll happily arrange a refund or replacement with our apologies. We may ask you to send us a photo or to return the item first.

LoyLap is our new loyalty app and reward scheme to collect stamps and redeem free coffees for our regular customers at the EDGE Café at our Roastery.

It’s really easy! Download the app below or search for ‘LoyLap’ from your Apple App Store or Google Play Store.

Android
iOS

- Open the LoyLap app
- Register
- Search ‘Edgcumbes Tea & Coffee’
- Present your digital QR code to collect stamps and redeem loyalty straight from your smartphone

Everytime you order at the EDGE Café, simply present your digital QR code and your stamps will be automatically added to your account.

Once you have collected 9 stamps, just scan your QR code on your next visit to redeem your FREE coffee!

For every hot drink purchased from our EDGE Café you will receive 1 stamp. Collect 9 stamps and get your 10th coffee free! You will also have exclusive access to offers and deals such as birthday rewards.

To qualify for a Birthday Reward you must enter your birth date into your account.

The LoyLap app is free to download and participate in. You must be 13 years of age and over to use.

YES! Please look at your account ‘History’ and show your EDGE Café receipt to either a member of staff or email a photo of your receipt to hello@edgcumbes.co.uk and we will add your stamps onto your account for you.

The LoyLap app is GDPR compliant and customer details are stored securely.

All hot drinks and cold brews are included.