ORDERING

We pack all goods carefully in postage bags. We sometimes use second-hand boxes in order to minimise our impact on the environment (but only when our expert dispatch guys judge that the reused boxes are tough enough for the journey).

We use trusted couriers to make sure your beans and leaves arrive in tip top condition. Your parcel will be sent via Royal Mail 48hr Tracked service for orders below 2kg and DPD for larger items.

If you’d like the package to be delivered direct to the recipient, just add their address in the shipping details and tick the box ‘Is your order a gift?’ at checkout and we won’t include an invoice. We don’t offer a gift-wrapping service but we are happy to include a short message from you!

As far as we know, everything shown as available on the website is currently in stock. If there is a problem, we’ll let you know so you can choose an alternative or request a refund.

You can pay online with your credit or debit card, or via Paypal.

DELIVERY

We know that the cost of delivery can really bump up the price of your order, so we have worked hard to give you a really good deal. Your parcel will be sent via Royal Mail 48hr Tracked service for orders below 2kg and DPD for larger items.

The charge varies depending on how much you spend. When you spend £20 or more delivery doesn’t cost you a penny!

SPEND £20 OR MORE SPEND UNDER £20
FREE £3.99 (INC VAT)

If you order on a weekday before 12pm, we will send them out on the same day, otherwise, it will be the next working day.

Delivery usually takes 2 – 3 working days and your dispatch email will include tracking.

We use Royal Mail 48hr Tracked service for orders below 2kg and DPD for larger items and monitor them carefully. Sometimes delays may occur that are outside our control, such as weather or traffic conditions. We always aim to keep you informed and minimise inconvenience, however, we can’t be held responsible for such delays or consequential losses.

Thanks to Royal Mail, most packages are arriving promptly, but despite their best efforts some services may be disrupted due to lower staff levels as a result of illness, coupled with an increased number of online orders being made.

As a result, whilst many of our packages are being delivered within 2-3 days of dispatch, some are taking a little longer to arrive with our customers and we thank you for your patience.

The simple answer is YES! Just select ‘Collect from Roastery’ at checkout and you’ll receive an email within 1-2 working days to say your order is ready for collection.

Just head to the Roastery [Ford Lane, Arundel BN18 0DF] and let the team know you have an order to collect plus your name and they’ll grab it for you.

PROBLEM?

Drop us an email to [email protected] as soon as possible. If your order has not yet been dispatched, we’ll cancel it immediately. If it has already been dispatched, you’ll have to return it to us. Please scroll down to the Returns question below for instructions.

If your order doesn’t arrive within seven working days, please email us and we’ll try and find out where it is.

It’s rare, but if it does happen, please email us to let us know within 24 hours. We’ll happily arrange a refund or replacement with our apologies. (We may ask you to send us a photo or to return the item first.)

If we’ve accidentally sent the wrong item or something is missing, please email us within 24 hours. We’ll arrange a replacement or refund on the same day.

We hope you love everything you order from us, but you can return any unwanted items within 14 days of dispatch.

Please repack the goods carefully to prevent damage in transit (we can’t give you a refund unless they are suitable for resale) and send them to Edgcumbe Tea & Coffee, The Old Barn, Ford Lane, West Sussex, BN18 0DF.

We recommend you use a trackable postal service and retain proof of postage – because we can’t give you a refund if the goods never arrive back with us.

When we receive your returned item/s, we’ll refund the cost within 7 working days, using your original payment method (we regret we can’t refund the cost of delivery or return). If you don’t receive your refund after this time, please let us know and we’ll sort it out.

OTHER QUESTIONS

Some of our customers misspell our name. Here are some of the common misspellings – edgecombes, edgucmbes, edgecumbes, edcgumbes, edgucbmes, edgecomes, edgecombs

Easy! “Edge-cumbes”